Do I have to pay for the costs of return?
Unfortunately, at the moment we do not offer…
How can I clean fabric?
Woven from bouclé yarns with a regular loop…
How can I clean glass?
Borosilicate glass which is characterized by its particular…
How can I clean leather?
We use high-quality cowhide from Europe with a…
How can I clean marble?
Marble is a high-quality stone that has been…
How can I clean metal?
We use powder coated aluminum and steel with…
How can I clean Nano HPL?
Nano HPL is an innovative material. The surfaces…
How can I clean precious metal?
We use untreated brass that developes a beautiful…
How can I contact NEW TENDENCY?
For all questions regarding the online shop please…
How can I pay?
On newtendency.com we offer different payment methods depending…
How long do I have to wait for my order and how can I track it?
Depending on your location, the shipping time may…
How long does the production take?
All NEW TENDENCY products are handmade in Germany.…
How many people fit on a MASA table?
The MASA table system is available in various…
Is it possible to dim the DECEMBER lamp?
Unfortunately, the DECEMBER floor lamp is not yet…
I am press and would like to get high-res pictures. Where can I find it?
Please visit newtendency.com/press and request access to our…
What countries do you ship to?
We offer worldwide shipping.
What does the shipping cost?
The shipping costs depend on the size and…
What kind of illuminant is used for the DECEMBER lamp?
The DECEMBER floor lamp is operated by high-quality…
What material is the cable of the DECEMBER lamp made of?
The cable of the DECEMBER floor lamp consists…
What materials are NEW TENDENCY products made of?
NEW TENDENCY products are made of high-quality materials…
What should I do if I want to return or exchange my order?
If you would like to return your order…
Where can I find a NEW TENDENCY stockist?
Please visit newtendency.com/stockists to find all stockists that…
Where do you produce?
All our products are handmade in Germany. Only…
Which shipping companies do you work with?
All orders within Germany are shipped with DHL…